Privacy Policy

Effective Date: 29-Aug-2025
Last Updated: 29-Aug-2025

1. Introduction

MeldFlow LLC values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data in accordance with global privacy regulations, including GDPR, CCPA, CAN-SPAM Act, TCPA, and other applicable data protection laws. By using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

  • Personal Details: Name, email, phone number, business information, and payment credentials
  • Platform Usage: Interactions, page visits, session duration, and behavioral analytics
  • Communication Records: Messages sent via SMS, email, or other integrated channels
  • Client Data: Contact lists, scheduling activity, and CRM entries submitted by users

3. How Your Data Is Used

  1. Deliver and maintain our services
  2. Personalize your experience
  3. Improve platform functionality and performance
  4. Send transactional and promotional communications (with consent)
  5. Ensure compliance with messaging regulations
  6. Detect and prevent fraud or misuse

4. SMS Messaging & Consent

MeldFlow LLC uses SMS messaging to send booking confirmations, appointment reminders, business service updates, and promotional offers (if marketing consent is given).

  • Message frequency varies. Message & data rates may apply.
  • Reply HELP for assistance or STOP to unsubscribe at any time.
  • Carriers are not liable for delayed or undelivered messages.
  • Users must explicitly consent by:
    • Checking one or both SMS consent boxes on our contact form at https://meldflow.com/contact-us
    • Texting START to +1 786‑981‑9361
    • Checking the optional consent box in Meta, Google, or LinkedIn ads

Consent is recorded and stored securely.

5. Mobile Information Sharing Statement

MeldFlow LLC does not share, sell, or transfer mobile phone numbers or opt‑in consent data to third parties or affiliates for marketing or promotional purposes. Phone numbers and SMS consent data may be shared only with mobile carriers and trusted service providers for the sole purpose of delivering text messages in compliance with applicable regulations.

6. Data Sharing and Third Parties

We may share information only with:

  • Authorized service providers (e.g., hosting, billing, analytics)
  • Regulatory authorities when legally required
  • Messaging infrastructure partners for compliance and delivery
  • Integrations explicitly enabled by you

7. Data Security Measures

  • End‑to‑end encryption
  • Secure cloud infrastructure
  • Access control protocols
  • Routine security audits and monitoring

8. Cookies and Tracking

We use cookies and similar technologies to analyze site traffic, enhance user experience, and deliver relevant content and ads. You can manage cookie preferences through your browser settings.

9. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access or correct your personal data
  • Request deletion or restriction of processing
  • Withdraw consent for marketing
  • File a complaint with a data protection authority

To exercise your rights, contact us at privacy@meldflow.com.

10. Opt‑In and Opt‑Out Instructions

  • Transactional Consent: By checking the first box on our contact form, users agree to receive non‑marketing text messages such as booking confirmations, appointment reminders, and business service updates.
  • Marketing Consent: By checking the second box, users agree to receive promotional and marketing messages including special offers, discounts, and product updates.
  • Consent may also be provided by texting START to +1 786‑981‑9361 or by checking the optional consent box in Meta, Google, or LinkedIn ads.
  • End‑users can withdraw consent at any time by replying STOP to unsubscribe or text HELP for assistance.

11. Data Retention

We retain SMS consent records and related personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and maintain business records. Once retention is no longer required, data will be securely deleted or anonymized.

12. Children’s Privacy

Our services are intended for users aged 18 and older. MeldFlow LLC does not knowingly collect or solicit personal information from children under the age of 13. If we discover that we have inadvertently collected information from a child under 13, we will promptly delete such data. Parents or guardians who believe their child has provided personal information to us may contact privacy@meldflow.com to request removal.

13. Links to Other Websites

Our website may contain links to third‑party sites. MeldFlow LLC is not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any third‑party sites they visit.

14. Customer Support Contact

MeldFlow LLC
Phone: +1 786 9819361
Email: info@meldflow.com
Address: 30 N Gould St Ste N, Sheridan, WY 82801

15. Policy Updates

We may revise this Privacy Policy periodically. Updates will be posted here with the revised effective date.